Terms of Service

Welcome to Vibecustomx. These Terms of Service (“Terms”) govern your access to and use of our website and our products and services. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from Vibecustomx.

1. About Vibecustomx

Vibecustomx is a U.S.-based brand specializing in handcrafted bracelets designed to express individuality, style, and meaningful connections. Our website provides a convenient online shopping experience for unique, high-quality handmade accessories suitable for everyday wear, gifting, and personal expression.

2. Use of the Website

By using this website, you represent that:

  • You are at least 18 years old or have legal parental or guardian consent.
  • You will use this website only for lawful purposes and in accordance with these Terms.
  • You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. Vibecustomx reserves the right to correct such errors and update product details without prior notice.

Due to lighting conditions and screen differences, the appearance of our handcrafted bracelets (such as color, texture, or finish) may vary slightly from the images shown.

Product availability may change at any time without notice. If an item becomes unavailable after an order is placed, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payments are securely processed through encrypted, PCI-compliant gateways. Vibecustomx does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Processing Time: 2–3 business days

Shipping Time: 5–7 business days

We offer free standard shipping on all orders. Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Vibecustomx accepts returns and exchanges under the following conditions:

  • Return Period: 30 days from delivery date
  • Condition: Products must be new, unused, and in original packaging
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after receiving the returned item
  • Return Shipping Costs: Customers are responsible unless the item is defective or damaged

Please contact support@vibecustomx.com before sending any return.

7. Intellectual Property Rights

All content on Vibecustomx, including text, images, graphics, logos, and product designs, is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotions or discounts cannot be combined unless explicitly stated.

We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, Vibecustomx shall not be liable for any indirect or consequential damages arising from:

  • The use or inability to use our website or products
  • Delivery delays caused by carriers or external factors
  • Errors or omissions in product descriptions

Our total liability shall not exceed the total amount paid for your purchase.

10. Warranty Disclaimer

All Vibecustomx products are carefully handcrafted and inspected before shipping. However, slight variations may occur due to the handmade nature of the items.

Except where required by law, products are provided “as is” without express or implied warranties.

11. Third-Party Services

Our website may include links to third-party services or websites. Vibecustomx is not responsible for their content, privacy practices, or reliability.

12. Termination

We reserve the right to suspend or terminate your access to our website if your actions violate these Terms or applicable laws.

13. Governing Law

These Terms are governed by the laws of the United States.

14. Changes to These Terms

Vibecustomx reserves the right to update or modify these Terms at any time. Changes take effect immediately upon posting.

15. Contact Information

Vibecustomx
500 N Congress Ave, West Palm Beach, Florida 33401, United States

Email: support@vibecustomx.com

Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

16. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.